Bungalulu gives hosts the option of choosing one of three cancellation policies such as Flexible, Moderate, or Strict when listing the particular property. If the guest needs to cancel the booking, they can do it by clicking the cancel option for the particular booking on my trips.
Flexible: Full refund 1 day prior to arrival.
• Bungalulu service fees, banking fees, any other applicable fees or taxes, currency exchange fees are not refundable.
• Cleaning fees are always refunded if the guest did not check in.
• The Bungalulu service fee is non-refundable.
• If there is a complaint from either party, notice must be given to Bungalulu within 24 hours of check-in.
• Bungalulu will mediate when necessary, and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > My Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted, if applicable.
Moderate: Full refund 5 days prior to arrival.
• Bungalulu service fees, banking fees, any other applicable fees or taxes, currency exchange fees are not refundable.
• Cleaning fees are always refunded if the guest did not check in.
• The Bungalulu service fee is non-refundable.
• If there is a complaint from either party, notice must be given to Bungalulu within 24 hours of check-in.
• Bungalulu will mediate when necessary, and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted, if applicable.
Strict: 50% refund up until 1 week prior to arrival.
• Bungalulu service fees, banking fees, any other applicable fees or taxes, currency exchange fees are not refundable.
• Cleaning fees are always refunded if the guest did not check in.
• The Bungalulu service fee is non-refundable.
• If there is a complaint from either party, notice must be given to Bungalulu within 24 hours of check-in.
• Bungalulu will mediate when necessary, and has the final say in all disputes.
• A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
• Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
• Applicable taxes will be retained and remitted, if applicable.
Host Penalty
If the host cancels the booking without an unjustified reason after it has been accepted and paid by the guest to Bungalulu, the host is responsible for a penalty. The penalty will be also applicable to the expired booking request which was not answered. The host penalty will be applied by the following rules:
• Host Cancellation made more than 7 days before check-in. US. $50
• Host Cancellation made less than 7 days before check-in. US. $100
• If the host did not respond (Accept / Decline) request Book. US. $50
The admin can set the host penalty amount depending on the circumstances, it can be up to the amounts described above, but in any case, for an unjustified breach the amount would never be less than (US. $50). The host declares and accepts that the amount established for penalty can be discounted from future earnings through his account in bungalulu’s platform. In such a case the guest declares and accepts that he renounces the contract that has been formed with the guest, furthermore no complaint or legal action can be filed against any party for that reason. In those cases, the guest may get a bonus compensation not more than (US. $50). The compensation will apply just in those cases that Bungalulu was able to collect the host penalty, and the final amount would be credited in Bungalulu’s guest’s account in a period of time that could last up to 15 business days after the cancelation date, at every case the guest bonus compensation would be ruled by our payment rules and discounts. In cases where Bungalulu was not able to collect the bonus compensation from the Host, the guest will receive an email explanation in a period of time that could last up to 15 business days after the cancellation without acknowledgement of receipt. The guest declares and accepts that no further complaint or legal action will be filed for that reason.